top of page
Get in Touch
For commissions or gallery inquiries, please fill out the form below or reach out to us directly.
info@markroberthaywood.com

FREQUENTLY ASKED QUESTIONS
Find details on original art, shipping, returns, and how to commission a custom piece.
General
All original oil paintings are wrapped in several layers of protective bubble wrap before being securely shipped in a sturdy cardboard box. The majority of my paintings are sold unframed, however, if the painting is framed then additional protection in the form of foam corner brackets will be sandwiched between the picture frame and the shipping box to protect the corners and edges of the picture frame.
This depends largely on location. Original oil paintings listed on the website are generally dispatched within three days. Although shipping timescales can vary slightly depending on the courier, please see below for approximate locations and timescales:UK 3 - 5 Working daysEurope 7 Working DaysUSA and Canada 10 Working DaysAll other destinations please allow 10 Working days
No - Original artwork is exempt from any tariffs coming from the UK to the USA. If there is any export fee due upon dispatching the artwork, this will be covered by me prior to sending the painting. There should not be any importation fees once the painting reaches the USA, however this is not guaranteed as it can depend on the individual courier once the painting arrives.
Yes. I have previously shipped original paintings to several areas of the World and regularly ship artwork to the USA, Europe and sometimes as far as Australia.
Payment can be made by all major credit and debit cards via the secure Wix checkout. Payment by paypal is also accepted.
This has never happened yet and nor should it due to the amount of internal protection in the shipping box. Should this occur then please contact Mark directly and he will arrange for the artwork to be returned to him.
I use a number of brands of professional quality oil paints which carry the purest pigments. This ensures the original painting will look just as vibrant in several years time as the day it was painted. I do not use student quality oil paints in any capacity.
The vast majority of my customers are searching for original paintings. I produce work in a large number of sizes, and regularly create smaller paintings from 8 x 8 inches. This ensures there is a range of artwork to cater for a wide range of budgets.
Yes. Please email me directly at info@markroberthaywood.com with your requirements and I will respond to you withing 2 working days.
An original oil painting has a slightly different finish when painted on a wood or gesso panel than on traditional canvas. A painting on a primed wood or gesso panel results in a more satin and a smoother looking finish than on traditional canvas. Neither surface is superior to the other, both result in a different finish. An oil painting on canvas tends to look slightly more matt, where as an oil painting on a primed wood or gesso tends to result in a slightly more textured finish.
bottom of page